- When purchasing products on the Website, the Customer has a 2-days withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Blanka Blinx Križ -Art accordingly within 2 days from when the Customer or their representative received the product ordered (withdrawal period).
- If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Blanka Blinx Križ -Art was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. The Customer shall register their return via email. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package.
- The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. Blanka Blinx Križ -Art suggest the Customer to save the tracking number and proof of postage until Blanka Blinx Križ -Art has received the return.
- As soon as the return reaches Blanka Blinx Križ -Art’s, and has been processed, Blanka Blinx Križ -Art will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s).
- If the Customer want to do an exchange of the product(s), it is processed as a return, i.e, the customer sends the product(s) back to Blanka Blinx Križ -Art, as set forth in 1. to 4. The Customer can then make a new order.
6. Blanka Blinx Križ -Art can not offer the right of return or exchange of custom/special made orders.